Shipping policy
SHIPPING
We are pleased to offer our customers exceptional value and service, from our Asia-based warehouses to the USA. Please note, there may be occasional delays in shipping and tracking, though these are infrequent and typically resolved within 7 business days.
SHIPPING TO OVER 200 COUNTRIES
We take pride in our ability to provide international shipping services, but unfortunately, there are certain destinations that we are unable to ship to. If your location happens to be one of them, we will contact you to discuss alternative options.
LOST/MISSING PACKAGES
Please ensure that the billing and shipping address you provide during the checkout process is accurate, as Kivva Active cannot be held liable for orders that are shipped to an incorrect address. If we have made an error, we will assume full responsibility for the original order at no cost to you.
Please note that Kivva Active is not responsible for any packages that are lost or stolen after they have been shipped.
CUSTOMS
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
SHIPPING TIME
Shipping time varies by location. These are our estimates:
- United States: 5-14 Business Days
- Outside the US: 14-21 Business Days
*This doesn’t include our 2-5 business day processing time.
*All shipping times exclude clearance/customs delays and covid-19 delays.
TRACKING INFORMATION
You will receive an email with a tracking number once your order is shipped.